Refund policy
Returns & Refund Policy – Tudé
1. Returns Eligibility
We only accept returns in the following cases:
- The product received is damaged
- The wrong item has been delivered
Requests must be made within 3–5 days of receiving the order.
2. Conditions for Return
- Product must be unused
- Product must be in original packaging
- Proof (images/videos) may be required
3. Non-Returnable Items
Due to the nature of fragrance products, we do not accept returns for:
- Change of mind
- Opened or used products
4. Refund Process
Once the return is approved:
- A replacement will be sent, or
- A refund will be issued (depending on the case)
Refunds may take 5–10 business days to process.
5. Shipping Costs
- Return shipping may be covered by us if the issue is on our end
- Otherwise, shipping costs are non-refundable
6. Order Cancellation
Orders can only be cancelled before dispatch.
7. Contact Us
Email: [your email here]
Phone: [your number here]