Returns & Refund Policy

1. Returns Eligibility

We only accept returns in the following cases:

• The product received is damaged
• The wrong item has been delivered

Requests must be made within 3–5 days of receiving the order.

2. Conditions for Return

• Product must be unused
• Product must be in original packaging
• Proof (images/videos) may be required

3. Non-Returnable Items

Due to the nature of fragrance products, we do not accept returns for:

• Change of mind
• Opened or used products

4. Refund Process

Once the return is approved:

• A replacement will be sent, or
• A refund will be issued (depending on the case)

Refunds may take 5–10 business days to process.

5. Shipping Costs

• Return shipping may be covered by us if the issue is on our end
• Otherwise, shipping costs are non-refundable

6. Order Cancellation

Orders can only be cancelled before dispatch.

7. Contact Us

Email: tudefragrance@gmail.com